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FAQ

How does the ride-hailing service work?

Our ride-hailing service connects passengers with drivers through a mobile app. Passengers can request a ride with just a few taps on their phones, and nearby drivers receive the request and respond accordingly.

How do I request a ride?

To request a ride, simply open our mobile app, enter your pickup location and destination, and choose the type of vehicle you prefer. Once you confirm the ride, a nearby driver will be assigned to pick you up.

How are the ride fares calculated?

Ride fares are calculated based on distance, Our app provides you with the exact fare before you confirm the ride.

Can I schedule a ride in advance?

Yes, you can schedule a ride in advance through our app. Simply select the desired date and time for your ride, and we`ll ensure a driver is available to pick you up at your specified time.

How do I pay for the ride? What payment methods are accepted?

We accept payment via the in-app wallet and debit cards. Payment is typically processed through the app, providing a seamless and cashless experience.

Is it possible to request a specific driver?

At the moment, we do not offer the option to request a specific driver. However, we ensure that all our drivers meet our quality and safety standards.

How can I track my ride and know the estimated arrival time?

Once your ride is confirmed, you can track the location of your assigned driver in real-time through the app. You will also receive an estimated arrival time, which updates dynamically based on traffic conditions.

How can I provide feedback or report an issue with a ride?

If you have feedback or need to report an issue, you can do so through our customer support channels. You can contact us via the app, website, or our designated helpline, and our support team will assist you promptly.

Are there any discounts or promotional offers available?

We frequently offer discounts and promotional offers to our users. Stay updated with our app notifications, website, or social media channels to get notified of these exciting deals.

Can I use the service in multiple cities or countries?

Our service is only available in Abuja, Nigeria for now. You’ll be notified when we start operating in other locations.

How do I become a driver for the ride-hailing service?

To become a driver, you can visit our website or download our driver app and follow the registration process. You will need to meet specific requirements, which may include having a valid driver`s license, and a registered vehicle.

How are drivers rated and what happens if I have a complaint?

Riders have the option to rate drivers at the end of each ride. If you have a complaint or encounter any issues, please contact our customer support, provide details of the incident, and we will investigate and take appropriate action.

What type of delivery services do you offer?

We offer a variety of delivery services, including food delivery from restaurants, grocery delivery from local stores, and package delivery for small to medium-sized items.

How can I request a delivery service?

To request a delivery, simply open our app, select the desired delivery service (food, grocery, or package), enter the necessary details, and proceed with the order. Our delivery partners will handle the rest.

What are the delivery fees and how are they calculated?

Delivery fees vary depending on the distance, size of the order or package, and any applicable service charges. The exact fee will be displayed before you confirm your delivery.

Can I track my delivery in real-time?

Yes, you can track your delivery in real-time through our app. You`ll receive updates on the progress of your delivery, including estimated arrival times.

What happens if my delivery is lost or damaged?

In the unfortunate event of lost or damaged items during delivery, please contact our customer support immediately. We will investigate the matter and take appropriate measures to resolve the issue.

What are the operating hours of the service?

Our service operates 24 hours a day, 7 days a week, allowing you to request rides or deliveries at any time that suits your needs.

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